anybody else experiencing trouble using across today?
Téma indítója: Frits Ens

Frits Ens
Hollandia
Local time: 20:03
Tag (2006 óta)
angol - holland
+ ...
May 3

Across seems to have big problems today. I can not logon to the server at all.
One of my colleague translators has the same issues.
No news on the across website unfortunately.


Marcia Nunziato
 

Marcia Nunziato  Identity Verified
Local time: 20:03
Tag (2007 óta)
német - portugál
+ ...
Same problem May 3

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!


Frits Ens
 

Frits Ens
Hollandia
Local time: 20:03
Tag (2006 óta)
angol - holland
+ ...
TÉMAINDÍTÓ
across support.... May 3

Marcia Nunziato wrote:

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!


Yes and unfortunately Across is not posting anything on their website...


Marcia Nunziato
 

Marcia Nunziato  Identity Verified
Local time: 20:03
Tag (2007 óta)
német - portugál
+ ...
Across support is working on it May 3

Hi,

Across support wrote me:

"Dear customer,

there is currently a problem with the login database for the Across Translator Edition.
Login is currently not possible

We are already working intensively on a solution.

Please excuse the inconvenience.

Your Across Support"


 

Jesús Sánchez López  Identity Verified
Németország
Local time: 20:03
Tag (2020 óta)
német - spanyol
+ ...
Same problem May 3

I'm having the same problem and I've also written a support ticket, but no answer yet.

 

Frits Ens
Hollandia
Local time: 20:03
Tag (2006 óta)
angol - holland
+ ...
TÉMAINDÍTÓ
problem solved, power issue at provider May 3

https://www.across.net/en/news/aktuelle-stoerung-bei-across

 

Faruk Atabeyli  Identity Verified
Törökország
Local time: 21:03
angol - török
+ ...
May not be over yet 07:27

I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company
... See more
I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company has announced that a transformer will be replaced on Saturday 8th May 2021. We have to expect an interruption of power supply for several hours. We will provide an emergency power supply, but we can’t estimate to what extent the internet access points will also be affected.

It’s possible that account.across.net will not be available on Saturday. Therefore, it may not be possible to log in to the Across Translator Edition for some time.

We of course give our best to avoid any interruptions.

Your Across-Team
Collapse


 


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anybody else experiencing trouble using across today?






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