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Thread poster: David Bullock
David Bullock
David Bullock
Germany
Local time: 12:53
Member (2012)
German to English
Jun 29, 2017

As a freelance translator I have been using Across for a number of years and have a few customer that insist on my using Across.
Unfortunately they (Across) deleted my account, as according to them I registered with a business address, whatever they mean with that. This registration was made a couple of years ago, and now all of a sudden its a business address so I am no longer allowed to use Across as a freelancer.

Has this happened to anybody else?

Across suppor... See more
As a freelance translator I have been using Across for a number of years and have a few customer that insist on my using Across.
Unfortunately they (Across) deleted my account, as according to them I registered with a business address, whatever they mean with that. This registration was made a couple of years ago, and now all of a sudden its a business address so I am no longer allowed to use Across as a freelancer.

Has this happened to anybody else?

Across support did get in touch with me and explained the situation. Apparently there is a company which has the same name as my e-mail domain name, this resulted in a misunderstanding and my account being deleted.

I had a very pleasant conversation with Across support and my account is re-activated.

[Edited at 2017-06-30 07:10 GMT] ▲ Collapse
 


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Across crossMarket access






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