Returning an SDL license from a PC that does not work. Téma indítója: Marianne Eden (X)
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Marianne Eden (X) 
Norvégia
Local time: 00:26
angol - norvég
+ ...
Ok, so, how does a licence work? I just got Studio 2019.
Installed on a PC I'm having some troubles with.
Like returning the licence...Is it at all possible to
return the licence from another PC?
This is all online, so maybe it would be possible?
Thanks, I hope my question is not too "naive".
Thanks a lot!
| | | | Samuel Murray
Hollandia
Local time: 00:26
Tag (2006 óta)
angol - afrikaans
+ ...
Marianne Eden wrote:
I just got Studio 2019. Installed on a PC I'm having some troubles with. Like returning the licence...Is it at all possible to
return the licence from another PC?
You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.
This is a problem, but the solution is simple: contact Trados, tell them your situation (I'm sure it happens A LOT), and tell them to reset your licenses so that you have all activations again.
Log into your SDL account, go to this address:
https://gateway.sdl.com/liveagentlicensing
and click the "Request license reset" button.
| | | | | It is certainly possible to RETURN a licence also from another PC | Dec 15, 2019 |
[quote]Samuel Murray wrote:
You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.
Yes it is certainly possible to "return" a license also from another PC. In fact if you lose you PC or you get it stolen you can still log in to your account from another PC and use the Force Return procedure, through which you can disconnet your licence from your lost/stolen PC and connect it to your new PC.
If you need help just contact me.
Have a nice weekend!
| | | | Marianne Eden (X)
Norvégia
Local time: 00:26
angol - norvég
+ ...
TÉMAINDÍTÓ | Thanks a lot! | Dec 15, 2019 |
I actually got an email from SDL for being authorised to deactive offline.
Great!
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Marianne Eden (X)
Norvégia
Local time: 00:26
angol - norvég
+ ...
TÉMAINDÍTÓ | Deactivation ticket | Dec 15, 2019 |
SO I reveived this deactivation ticket form SDL, but I do not manage to return the license offline after all.
There is Deactivation Ticket, Activatiom date (Deactivation Authorization), Unique Activation ID and Activation state.
Well,I try to follow the SDL instructions. But I only get
"An error has occurred with your offline-deactivation. If you continue to have problems, please contact SDL".
I have no support agreement.
Would not... See more SO I reveived this deactivation ticket form SDL, but I do not manage to return the license offline after all.
There is Deactivation Ticket, Activatiom date (Deactivation Authorization), Unique Activation ID and Activation state.
Well,I try to follow the SDL instructions. But I only get
"An error has occurred with your offline-deactivation. If you continue to have problems, please contact SDL".
I have no support agreement.
Would not have made so much fuzz about it if it weren't from the fact I have 30.000 word to proofread.....
Thanks! ▲ Collapse
| | | | Stepan Konev
Oroszországi Föderáció
Local time: 01:26
angol - orosz
| If you continue to have problems, | Dec 15, 2019 |
why don't you contact SDL as they suggest?
They don't say "If you have a support agreement". They say "If you continue to have problems". You do.
[Edited at 2019-12-15 20:45 GMT]
| | | | Marianne Eden (X)
Norvégia
Local time: 00:26
angol - norvég
+ ...
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