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Payment fees Téma indítója: Transexpertise
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Hi,
I have worked for a client in India who paid me through Paypal (I am in France).
He sent me several payments through Paypal and fees had been deducted from Paypal.
There are still about €260 missing but the client states that this amount is the fees he had to pay.
In this case, in your opinion, do I also have to pay for this or are the fees at his charge and not mine?
Thanks
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Samuel Murray 
Hollandia
Local time: 01:45
Tag (2006 óta)
angol - afrikaans
+ ...
Transexpertise wrote:
There are still about €260 missing but the client states that this amount is the fees he had to pay.
In this case, in your opinion, do I also have to pay for this or are the fees at his charge and not mine?
It depends on what you agreed with him beforehand.
Normally, each party pays their own transaction fees. This means that the client pays their own cost of uploading money to PayPal, and you pay for the internal PayPal costs and for the cost of downloading money from PayPal. If one party has a specific preference of a payment method that is more expensive for the other party than the most traditional payment method, however, it is acceptable for the parties to either agree to share the costs or for the specifying party to bear the cost.
So, if YOU chose PayPal, and if uploading money to PayPal costs the client more than a more traditional payment method would cost, it is not unreasonable for the client to expect YOU to bear the extra transaction fees (i.e. he deducts it from your invoiced amount). However, if PayPal was mutually agreed upon and the client did not specify that they would deduct the cost of PayPal from your invoice, then it would be reasonable for you to expect the client to bear the costs on their side of the transaction (e.g. banking fees associated with uploading money to PayPal).
[Edited at 2025-04-09 21:21 GMT]
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ | What the client said | Apr 9 |
The client told me that payment would be made through PayPal, at first they said PayPal or bank transfer and told me afterwards that they can only pay through PayPal.
I have no problem with the fees deducted on my side as a vendor by Paypal. I made the sum of the gross amounts sent on PayPal (so before my fees were deducted here) and there is about 10% of the invoice amount remaining, but the client told me that it is due to the transaction fees...
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ
Here is what I sent them. Knowing that at first they said that payment was sent within 30 days after delivery (which should have been around the 3rd of March), then when I asked for an update upon then, they told me that they have a payment cycle every 20th of each month and promised to pay on the 20th, and since then have sent 4 different amounts stating that this is due to PayPal restrictions in India.
After the 3rd one, they already told me that the amount I considered as still d... See more Here is what I sent them. Knowing that at first they said that payment was sent within 30 days after delivery (which should have been around the 3rd of March), then when I asked for an update upon then, they told me that they have a payment cycle every 20th of each month and promised to pay on the 20th, and since then have sent 4 different amounts stating that this is due to PayPal restrictions in India.
After the 3rd one, they already told me that the amount I considered as still due was due to fees and that they had sent the full payment at this point. I sent them screenshots from the transactions pages on my PayPal account and they send me an other amount and now they are telling the same thing for the amount which is still due according to me.
Here is the answer I sent them
Hi again,
Also, if I can agree for the PayPal fees that are invoiced to me, the fees you incurred from your bank or from any other reason are not to be applied to me.
The amount stated on an invoice is the amount that a vendor/seller should be paid for. I guess that when you send an invoice to a client you also expect him to pay and to receive the amount stated on your invoice.
I am waiting for your payment details, but still expect the remaining amount to be paid here.
Also, even if I understand that you have PayPal restrictions, please note that I hadn't been informed about the 20th of the following month before requesting for any payment and that fees can also applied in case of late payment (even knowing that we are several days after the 20th) as stated on my invoice
Best regards ▲ Collapse
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Jose Ruivo
Portugália
Local time: 00:45
Tag (2007 óta)
angol - portugál
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Transexpertise wrote:
Hi,
I have worked for a client in India who paid me through Paypal (I am in France).
He sent me several payments through Paypal and fees had been deducted from Paypal.
There are still about €260 missing but the client states that this amount is the fees he had to pay.
In this case, in your opinion, do I also have to pay for this or are the fees at his charge and not mine?
Thanks
€260 in fees for sending you your payment is just shameless robery! Your client is responsible for covering the costs of sending you your payment, unless you both have agreed otherwise, in which case €260 is still outrageous robery!
Does the client have a Blue Board entry?
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Baran Keki
Törökország
Local time: 02:45
ProZ.com-tag
angol - török
Why wouldn't you use Wise? I'd literally pay money to be able to use Wise (multi currency accounts) here in Turkey. And you say you have no problem with the fees deducted on your part 'as a vendor by Paypal'. Well, in that case, it serves you right.
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ
Hi,
The client told me that he was just able to pay with Paypal and bank transfer (bank transfer which are not possible for them afterwards)
Baran Keki wrote:
Why wouldn't you use Wise? I'd literally pay money to be able to use Wise (multi currency accounts) here in Turkey. And you say you have no problem with the fees deducted on your part 'as a vendor by Paypal'. Well, in that case, it serves you right.
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ
Hi,
I am waiting to see if they finally pay me before exposing them.
I have had myself an entry on my BlueBoard when I had to hire an other translator who finally invoiced me far more than expected and where I refused to pay the exceeding amount and I am now unable to apply to jobs here, so I want to give them a chance to pay before facing this kind of issues.
The total amount due was about €1.600 and here is what they told me "This is the transaction fee... See more Hi,
I am waiting to see if they finally pay me before exposing them.
I have had myself an entry on my BlueBoard when I had to hire an other translator who finally invoiced me far more than expected and where I refused to pay the exceeding amount and I am now unable to apply to jobs here, so I want to give them a chance to pay before facing this kind of issues.
The total amount due was about €1.600 and here is what they told me "This is the transaction fee you requested. The full payment has already been processed from our side.
We will be sending you the payment details from our end shortly. Kindly be patient.
Thank you for your understanding."
Jose Ruivo wrote:
Transexpertise wrote:
Hi,
I have worked for a client in India who paid me through Paypal (I am in France).
He sent me several payments through Paypal and fees had been deducted from Paypal.
There are still about €260 missing but the client states that this amount is the fees he had to pay.
In this case, in your opinion, do I also have to pay for this or are the fees at his charge and not mine?
Thanks
€260 in fees for sending you your payment is just shameless robery! Your client is responsible for covering the costs of sending you your payment, unless you both have agreed otherwise, in which case €260 is still outrageous robery!
Does the client have a Blue Board entry? ▲ Collapse
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Niina Lahokoski
Finnország
Local time: 02:45
Tag (2008 óta)
angol - finn
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| PayPal fees are always visible | Apr 10 |
If PayPal deducts any fees, they should be visible in the payment info, either on the sender's or recipient's account. Ask the client for proof (a screenshot, for example) of these deductions.
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Samuel Murray
Hollandia
Local time: 01:45
Tag (2006 óta)
angol - afrikaans
+ ...
Niina Lahokoski wrote:
If PayPal deducts any fees, they should be visible in the payment info...
Yes, but fees charged by your bank when you upload money into your PayPal account does not show up in PayPal itself -- it does, usually, show up on your own bank's bank statements though.
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Why don’t you propose to your client being paid through Wise? According to their website they operate in India and it’s cheaper (for both sides) and quicker than PayPal.
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ
As I said, they told me that they can only pay through PayPal
Maria Teresa Borges de Almeida wrote:
Why don’t you propose to your client being paid through Wise? According to their website they operate in India and it’s cheaper (for both sides) and quicker than PayPal.
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Transexpertise
Franciaország
Local time: 01:45
francia - angol
+ ...
TÉMAINDÍTÓ
My fees are visible, and I have reached Paypal and they told me that they didn't see any fees on the client's side and if the client had to pay any fees, it was due to their bank
Niina Lahokoski wrote:
If PayPal deducts any fees, they should be visible in the payment info, either on the sender's or recipient's account. Ask the client for proof (a screenshot, for example) of these deductions.
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Baran Keki
Törökország
Local time: 02:45
ProZ.com-tag
angol - török
Transexpertise wrote:
As I said, they told me that they can only pay through PayPal
Apparently they lied to you. They can use Wise in India. In fact, they could've used Wise to make a SEPA bank transfer incurring zero costs to either party.
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Transexpertise wrote:
As I said, they told me that they can only pay through PayPal
Maria Teresa Borges de Almeida wrote:
Why don’t you propose to your client being paid through Wise? According to their website they operate in India and it’s cheaper (for both sides) and quicker than PayPal.
I always try to accomodate my customers’ preferences but I must say that it’s not up to the buyer (your client) to choose how to pay you. It's the seller (you) who sets the price and the payment terms.
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