Glossary entry (derived from question below)
English term or phrase:
same-call resolution
Bosnian translation:
rješenje tokom istog (jednog) poziva
Added to glossary by
Mediha Dervisic
Oct 4, 2011 22:11
12 yrs ago
English term
same-call resolution
English to Bosnian
Social Sciences
Marketing
We also strive for same-call resolution, where we resolve a customer issue right then and there, without even engaging a manager.
Proposed translations
(Bosnian)
| 4 | rješenje tokom istog (jednog) poziva |
Haris Kadric
|
Proposed translations
10 hrs
Haris Kadric
Bosnia and Herzegovina
Bosnia and Herzegovina
Native in Bosnian
Specializes in field
Bosnia and Herzegovina
WE TRANSLATE, YOU RELAX!
Native in: Bosnian 
, Serbo-Croat
Works in: English to Bosnian, English to Croatian, English to Serbian, and 4 more.
Related KudoZ points
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8
Selected
rješenje tokom istog (jednog) poziva
First call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call.
Slijedom gore navedenog mislim da se "same-call" odnosi na rješavanje potreba klijenata u što je moguće većem obimu u toku samo jednog (odnosno istog) poziva.
Slijedom gore navedenog mislim da se "same-call" odnosi na rješavanje potreba klijenata u što je moguće većem obimu u toku samo jednog (odnosno istog) poziva.
4 KudoZ points awarded for this answer.
Comment: "Hvala"
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