Poll: Has a client ever complained to you about another freelance translator? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "Has a client ever complained to you about another freelance translator?".
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| | | | | Not that I recall | Nov 6, 2018 |
That wouldn't be a nice thing to do, would it? Also a rather dumb thing to do.
| | | | | Some did, however never naming names | Nov 6, 2018 |
They just wanted to make sure that hiring me wouldn't lead them to fall into the same trap again.
Usual complaints:
- late delivery
- no communication / unresponsiveness
- poor quality (mistranslations, typos, crooked formatting, awful video subtitling)
| | | | Liena Vijupe 
Latvia
Local time: 16:36
Member (2014)
French to Latvian
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Not exactly "complained" (I'm finding it hard to imagine such a situation), but I've been asked to redo poor translations a couple times or take some rush work because the initial translator has vanished...
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| | Rebecca Garber
Local time: 09:36
Member (2005)
German to English
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| The client didn't name the translator... | Nov 6, 2018 |
however, I got paid quite a bit to fix the translation.
I was also assured that they would notify me in advance so that I could schedule my time to accommodate their large projects so that this would never happen again.
| | | | Mario Freitas
Brazil
Local time: 10:36
Member (2014)
English to Portuguese
+ ...
| Yes, three times | Nov 6, 2018 |
In three occasions, I suggested colleagues, upon the client's request, and these colleagues unfortunately did a lousy job. I crossed their names off my list and I'll never indicate them again, of course. In two of the three cases, I had to work very late, till morning rise, to fix their incompetence.
However, other than my own indications, it has never happened, and it would be quite unethical for a client to complain about another colleague.
On the other hand, I have c... See more In three occasions, I suggested colleagues, upon the client's request, and these colleagues unfortunately did a lousy job. I crossed their names off my list and I'll never indicate them again, of course. In two of the three cases, I had to work very late, till morning rise, to fix their incompetence.
However, other than my own indications, it has never happened, and it would be quite unethical for a client to complain about another colleague.
On the other hand, I have complained many times about other translators or (above all) incompetent revisers. I don't sonsider it unethical if it affects my job or if the client asks me for my opinion. ▲ Collapse
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I’ve just remembered that some two weeks ago one of my long-standing customers asked me to proofread a document translated by another freelancer because the client complained it contained a few mistakes. It wasn’t as bad as the client thought and I suspect it was more a case of the client adding together a number of segments… Anyway, I charged my usual editing rate.
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