This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
This person has a SecurePRO™ card. Because this person is not a ProZ.com Plus subscriber, to view his or her SecurePRO™ card you must be a ProZ.com Business member or Plus subscriber.
Affiliations
This person is not affiliated with any business or Blue Board record at ProZ.com.
Open to considering volunteer work for registered non-profit organizations
Rates
French to English - Standard rate: 0.06 USD per word / 30 USD per hour / 5.00 USD per audio/video minute English to French - Standard rate: 0.06 USD per word / 30 USD per hour / 5.00 USD per audio/video minute
All accepted currencies
Euro (eur), Pounds sterling (gbp), U. S. dollars (usd), CFA Franc BEAC (xaf)
French to English: Good Practices in the Management of IT Services General field: Tech/Engineering Detailed field: IT (Information Technology)
Source text - French Bonne pratique en Gestion des Services Informatique
Objectif
Appréhender la gestion des services liés aux technologies de l'information et acquérir un langage commun praticable par les acteurs de ces services.
Etre en mesure de participer à des projets d'implantation ou d'amélioration des processus de services TI, et savoir s'intégrer dans une organisation s'appuyant sur le référentiel ITIL (Information Technology Infrastructure Library) ou la norme ISO20000.
Le cours s'articule sur le cycle de vie des services TI, en traitant la stratégie, la conception, la transition et l'exploitation des services TI, ainsi que le modèle d'amélioration continue de ces services.
Il traite aussi des aspects normatifs de la gestion des services TI, par une introduction à la norme ISO20000.
Enfin, le cours aborde le positionnement du référentiel ITIL et de la norme ISO20000 parmi les grands référentiels du marché de gouvernance, gestion des services TI.
Capacités et compétences acquises
• appréhender la notion de service TI, et comprendre le cycle de vie du service
• maîtriser les concepts clé du référentiel ITIL
• Participer à l’élaborer d’un projet d'implantation de processus ITIL
• évaluer le niveau de maturité de la gestion des services TI par rapport au standard ISO20000 où au référentiel ITIL
Public concerné et pré-requis
Ce cours s'adresse à toute personne devant jouer un rôle dans la définition ou la gestion des services des Technologies de l'Information (TI): équipes de production ou de support, consultants, responsable de processus TI, management de la DSI, auditeur. Ce cours s'inscrit dans le cursus préparant au diplôme d'ingénieur informatique et/ou aux étudiants souhaitant obtenir le Master en TIC option informatique.
Contenu
• Présentation de la gestion des Services
• Présentation d'ITIL et historique ITIL V3
• Stratégie des Services (Service Strategy)
• Conception des Services (Service Design)
• Transition des Services (Service Transition)
• Exploitation des Services (Service Operation)
• Amélioration continue des Services (Continual Service Improvement).
• Utilisation d'ITIL et plan de mise en oeuvre
• La norme ISO 20000
• Différence ITIL et ISO20000
• Evaluation du niveau de maturité de la fourniture de service d’un SI
ITIL – De la version 1 à la 2011
ITIL est une collection de livres qui recense, synthétise et détaille les meilleures pratiques applicables à tous types d'organisations fournissant des services (Service Unit ou unité de services) à une organisation d'affaires (Business Unit ou unité d'affaires).
L'OGC (Office of Government Commerce ou Office du Commerce britannique), qui a lancé le référentiel ITIL, en est aussi le propriétaire.
L'exploitation des droits de ce référentiel, incluant les livres et les certifications, est aujourd'hui effectuée par APM Group qui maintient le site ITIL officiel
ITIL 2011 (version 3 révisée)
ITIL 2011 est une mise à jour de la version 3 initiale (ITIL 2007) afin de :
• corriger quelques erreurs et inconsistances dans les textes et les schémas, à la fois sur le fond et la forme
• améliorer les ouvrages en traitant les questions soumises au Change Control Log, après analyse et recommandations du comité consultatif des changements (CAB) et approbation du Bureau du Conseil des Ministres (Cabinet Office) du gouvernement de Grande-Bretagne (HM Government) ; leur traitement porte sur la clarification, la consistence, l'exactitude et la complétude du contenu de ces ouvrages
• répondre aux suggestions faites par la communauté des formateurs afin de rendre ITIL plus facile à enseigner
• revoir l'ouvrage "Stratégie des services" pour faire en sorte que les concepts soient expliqués de la manière la plus claire, la plus concise et la plus accessible possibles ; cette mise à jour ne contient pas de simplification des concepts mais améliore plutôt la présentation de ces idées
ITIL 2007 (version 3 initiale)
Une initiative de mise à jour majeure a été lancée en 2004 et le résultat a été publié de mai à août 2007. Il comprend un noyau de 6 livres auquel viendront s'ajouter des livres complémentaires plus spécialisés sur des sujets donnés.
Les 6 livres du noyau sont les suivants :
- Introduction officielle à ITIL - Le cycle de vie des services
- Stratégie des services (Service Strategy)
- Conception des services (Service Design)
- Transition des services (Service Transition)
- Exploitation des services (Service Operation)
- Amélioration continue des services (Continual Service Improvement)
La version 2 (1985-2006)
Cette version a été élaborée entre le milieu des années 1990 et 2004 et a produit 9 livres dont seulement 2 ont forgé la réputation de ITIL. Ils sont les plus connus et utilisés aujourd'hui :
Le soutien des services (Service Support)
- le centre de services (Service Desk) est une fonction de l'organisation des TI
- la gestion des incidents (Incident Management)
- la gestion des problèmes (Problem Management)
- la gestion des configurations (Configuration Management)
- la gestion des changements (Change Management)
- la gestion des mises en production (Release Management)
La fourniture des services (Service Delivery)
- la gestion des niveaux de service (Service Level Management ou SLM)
- la gestion financière des services des TI (IT Service Financial Management)
- la gestion de la capacité (Capacity Management)
- la gestion de la disponibilité (Availability Management)
- la gestion de la continuité des services des TI (IT Service Continuity Management)
- la gestion de la sécurité (Security Management)
La version 1 (1980-1990)
Cette première version a été lancée par le gouvernement britannique fin des années 1980 et la production des 40 livres ITIL de cette version a duré jusqu'au début des années 1990.
Translation - English Good Practices in the management of IT Services
Objective
Understand the management of services related to information technology and acquire a common language which is practicable by the actors in these services
Be able to participate in projects of the establishment or improvement of the process of IT services, and know how to integrate into an organization, relying on the ITIL (Information Technology Infrastructure Library) repository or the ISO20000 standard.
The course focuses on the life cycle of IT services, addressing the strategy, design, transition and operation of IT services, as well as the model of continuous improvement of these services.
It also deals with the normative aspects in the management of IT services, through an introduction to the ISO20000 standard.
Finally, the course addresses the positioning of the ITIL repository and the ISO20000 standard among the major repositories of the governance market, managing IT services.
Abilities and skills acquired
• Grasp the notion of IT service, and understand its life cycle
• Master the key concepts of the ITIL repository
• Participate in the development of a project for the implementation of the ITIL process
• Evaluate the level of maturity in the management of IT services in relation to the ISO20000 standard or the ITIL repository
The public concerned and the prerequisite
This course concerns everyone at the forefront, playing a role in the definition or management of Information Technology (IT) services: production or support teams, consultants, managers of the IT process, management of the IT Systems Department and Auditors. This course is part of the curriculum in preparation for the diploma of Computer Engineer and/or to students wishing to obtain a Masters in ICT in the Computer option.
Contents
• Service management overview
• Presentation on ITIL and the history of ITIL v3
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• The use of ITIL and an implementation plan
• The ISO 20000 standard
• The difference between ITIL and the ISO20000 standard
• Evaluation of the level of maturity in providing an IS service
ITIL – from version 1 to that of 2011
ITIL is a collection of books that list, summarize and detail the best practices applicable to all types of organizations providing services (Service Unit) to a business organization (Business Unit)
The OGC (Office of Government Commerce or Office of British Commerce), who launched the ITIL repository, is also the owner.
The exploitation of the rights of this repository, including books and certifications, is today carried out by the APM group responsible for maintaining the ITIL official website
ITIL 2011 (revised version 3)
ITIL 2011 is an update of the initial version 3 (ITIL 2007) so as to:
• Correct some errors and inconsistencies in the texts and diagrams, both in substance and in form
• Improve the works by handling the questions submitted to the Change Control Log, after the analysis and recommendations of the Change Advisory Board (CAB) and the approval of the Cabinet office of the government of Great Britain (Her Majesty’s Government); in handling this they focus on the clarification, consistency, accuracy and completeness of the contents of this book.
• Respond to the suggestions made by the community of trainers so as to make ITIL easier to teach
• Review the book “Strategy of Services” so as to ensure that the concepts are explained in the clearest, most concise and most accessible way possible; this update does not contain a simplification of the concepts but rather improves the presentation of these ideas
ITIL 2007 (Initial version 3)
A major updating initiative was launched in 2004 and the result was published from May to August 2007. It includes a core of 6 books to which will be added complimentary books that are more specialized on given topics.
The 6 core books include the following:
- Official introduction to ITIL – The life cycle of services
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Version 2 (1985 – 2006)
This version was developed between the mid 1990s and 2004 and produced 9 books, of which only two have fostered the reputation of ITIL. They are the most known and used today.
Service Support
The Service Desk is a function of the organization of IT
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Delivery
Service Level Management or SLM
Financial Management of IT Services
Capacity Management
Availability Management
IT Service Continuity Management
Security Management
Version 1 (1980 – 1990)
This first version was launched by the British Government in the late 1980s and the production of 40 ITIL books of this version lasted until the early 1990s.
More
Less
Experience
Years of experience: 14. Registered at ProZ.com: Oct 2017.
Motivated Translator with solid
experience managing all levels of large scale projects including French –
English and English – French translations
Highly ambitious translator with
background in sales, marketing, advertising, Economics, Commerce, Business and
general translations. Expertise in proofreading, editing and also French –
English interpretation
Native speaker of both the
English and French languages, having grown up in both.
Keywords: English, French, Business, IT, Legal, General
Expertise