Wordfast Hotline not responding Téma indítója: Gondola
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Gondola
Local time: 06:16
angol - német
+ ...
Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is no... See more Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is normal? Has anyone else experienced similar problems?
Thanks!
Claudia ▲ Collapse
| | | | B D Finch 
Franciaország
Local time: 06:16
Tag (2006 óta)
francia - angol
+ ...
| Ticket closed without proper response | Nov 22, 2019 |
Gondola wrote:
Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is normal? Has anyone else experienced similar problems?
Thanks!
Claudia
I've just had a ticket closed without a proper response. Though my problems are not as severe as Gondola's, I am wondering what has happened to Wordfast, which used to give a really good, responsive hotline service. Where is Yasmin?
| | | | | Linux issues | Nov 22, 2019 |
Gondola wrote:
Hello everyone,
I was wondering if anyone else had problems with the Wordfast Hotline? I sent two urgent requests, the first of them over a month ago, I got a confirmation that my request had been received, but I never got an answer from them. I'm using Wordfast Pro on Linux and can't open it anymore, so it is quite urgent. Luckily, I have another computer and also different CAT tools, so I can still work, but I have to say I'm very disappointed and really would like to know if this is normal? Has anyone else experienced similar problems?
Thanks!
Claudia
I have answered to the Linux issue on what to do but I don't know why the message wasn't received.
The issue with Linux is you need to install the dependency libraries for Wordfast to open.
Depending on the flavor of Linux OS install:
‘sudo apt install libconf2-4’
or
‘sudo apt-get install –f’
or
‘yum install libX*’
Let me know if you need any help.
| | | | John Di Rico
Franciaország
Local time: 06:16
Tag (2006 óta)
francia - angol
| Re-open if necessary | Nov 25, 2019 |
B D Finch wrote:
I've just had a ticket closed without a proper response. Though my problems are not as severe as Gondola's, I am wondering what has happened to Wordfast, which used to give a really good, responsive hotline service. Where is Yasmin?
Dear Barbara,
I heard from the hotliners that the ticket was closed because you contacted support through email and received a response via that channel. If the issue is still pending resolution, please re-open the ticket.
Thanks,
John
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| modify command for Ubuntu 20.04.01 | Nov 29, 2020 |
John Daniel wrote:
The issue with Linux is you need to install the dependency libraries for Wordfast to open.
Depending on the flavor of Linux OS install:
‘sudo apt install libconf2-4’
or
‘sudo apt-get install –f’
or
‘yum install libX*’
Let me know if you need any help.
None of these commands worked for Ubuntu 20.04.1 (Focal Fossa) , but there is a similar command that worked, which is: sudo apt install libgconf-2-4 After that I ran the command ./wordfast in the directory where the files are located. Note that the only difference between ‘sudo apt install libconf2-4’ and 'sudo apt install libgconf-2-4' is the hyphen between 'libconf' and '2'.
FYI, the command I used to find it is 'apt-cache search libgconf'. The command 'apt-cache search [keyword]' is used to search for packages.
$ apt-cache search libgconf
libgconf-2-4 - GNOME configuration database system (shared libraries)
libgconf2-dev - GNOME configuration database system (development)
libgconf2-doc - GNOME configuration database system (API reference)
$ sudo apt install libgconf-2-4
[Edited at 2020-11-29 19:10 GMT]
| | | | | Similar problem | Dec 2, 2020 |
Me too - sent a request (actually two of them, first as 'normal', then as 'urgent') via Wordfast Hotline last week, but only got the confirmation e-mail that my requests were received. No reply so far.
I'm baffled.
Merja
| | | | John Di Rico
Franciaország
Local time: 06:16
Tag (2006 óta)
francia - angol
| Thanks, hotline restored | Dec 3, 2020 |
Hello,
Sorry for the trouble with the hotline, and thanks for letting us know. We have fixed it!
Kind regards,
John
| | | | Frederik Reinbold
Spanyolország
Local time: 06:16
Tag (2004 óta)
angol - francia
+ ...
| Fixed my problem on Ubuntu 20.04 | Feb 22 |
Peter, you saved my day!
'Just installed Ubuntu 20.04.1 (Focal Fossa) and couldn't load Wordfast Pro 6.0.0, with the frozen "loading window content" issue/problem.
You fixed it in a snap, heartfelt thanks for your clear explanations!
___
John, the instructions on the Download page have not been corrected:
https://www.wordfast.com/products/wordf... See more Peter, you saved my day!
'Just installed Ubuntu 20.04.1 (Focal Fossa) and couldn't load Wordfast Pro 6.0.0, with the frozen "loading window content" issue/problem.
You fixed it in a snap, heartfelt thanks for your clear explanations!
___
John, the instructions on the Download page have not been corrected:
https://www.wordfast.com/products/wordfast_pro
It reads "*Install dependencies to run Wordfast on Linux OS typically ‘sudo apt install libconf2-4’ or ‘sudo apt-get install –f’ or ‘yum install libX*’
Please edit
‘sudo apt install libconf2-4’ to
‘sudo apt install libconf-2-4’
[Edited at 2021-02-22 07:23 GMT] ▲ Collapse
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