E-mail from ProZ.com going into spam folder
Téma indítója: enrico paoletti

enrico paoletti  Identity Verified
Franciaország
ProZ.com-tag
francia - olasz
+ ...
May 1

Dear Colleagues,
Since a few weeks, the emails I receive from Prost automatically go into spam.
Has anyone had that kind of experience? Thank you for sharing your experience with me, if you have had, of course
Cordially,
Enrico Paoletti


Sayee Priyadarshini
 

Teresa Borges
Portugália
Local time: 20:09
Tag (2007 óta)
angol - portugál
+ ...
@Enrico May 1

I suppose you mean Proz. I have exactly the same problem...

 

ph-b  Identity Verified
Franciaország
Local time: 21:09
angol - francia
+ ...
ProZ and spam May 1

the emails I receive from Prost automatically go into spam.


Same here.

Support sent me this on 27th April:

"We are having temporary technical difficulties with notifications. Our systems administrator is working to solve this issue.

Thanks for your patience.

What you can do for the time being is check if emails from ProZ.com are not being spam-filtered or contact your email provider to ensure that all messages sent from ProZ.com are being "white-listed" and that they are not having any temporary email delivery problems. In Gmail you can even create a filter so that all emails from @proz.com are not sent to spam.

If you have a secondary email account, could you switch it and put it as the primary email address here
[your profile page showing your email address] and check if you start receiving notifications?"

[Edited at 2021-05-02 08:13 GMT]


 

enrico paoletti  Identity Verified
Franciaország
ProZ.com-tag
francia - olasz
+ ...
TÉMAINDÍTÓ
Of course, Teresa, I meant proz. May 1

I have found that if one registers the address, in this case "proz.com" in the "contacts"
the robots leave the messages to reach their destination
Ciao, Enrico


 

Adieu  Identity Verified
orosz - angol
Gmail? Or something else? May 1

I've had quite a few misadventures with gmail lately.

Even a filter to mark a client's entire email server "important" doesn't seem to guarantee timely notifications, and occasionally still has the emails tagged as "social" or even "spam".

Complaints get ignored.


Feels like they're testing another "smarter-than-you" algorithm that gets to override your settings. This new one seems to believe mails that get clicked on a lot, but don't often get email
... See more
I've had quite a few misadventures with gmail lately.

Even a filter to mark a client's entire email server "important" doesn't seem to guarantee timely notifications, and occasionally still has the emails tagged as "social" or even "spam".

Complaints get ignored.


Feels like they're testing another "smarter-than-you" algorithm that gets to override your settings. This new one seems to believe mails that get clicked on a lot, but don't often get email replies (such as notifications or links to jobs) are all junk mail.
Collapse


Angie Garbarino
 

Adam Dickinson  Identity Verified
Kanada
Local time: 15:09
Tag (2016 óta)
spanyol - angol
+ ...
Possibly Gmail May 1

Wow. I just checked my spam folder and found several emails sent to me through the ProZ mailing system over the last month or so. Nothing groundbreaking, but still the kind of things I'd have liked to know about. Thank you for the heads up!

Adieu wrote:
Even a filter to mark a client's entire email server "important" doesn't seem to guarantee timely notifications, and occasionally still has the emails tagged as "social" or even "spam".


I've had the same thing - Gmail has recently been sending emails from clients with whom I've worked for years into the spam bin. What I've done is set up filters with the rule that emails from certain senders never get sent to spam. Even so, it occasionally places a warning around emails from people I fully trust, saying that their algorithm thinks that the message is malicious.

The whitelisting filter I just put in place for ProZ emails is "Matches to:(@proz.com), Never send it to Spam" (since the messages are sent to [email protected] and then forwarded to my personal address). For clients, I also have Gmail automatically apply a label to emails from my main clients so that they're extra visible.


Adieu
 

Philip Lees  Identity Verified
Görögország
Local time: 22:09
Tag (2008 óta)
görög - angol
Gmail hates me May 2

Adam Dickinson wrote:

Gmail has recently been sending emails from clients with whom I've worked for years into the spam bin.


Over the last few months I've been having problems sending mails to people who use gmail, even friends who I've been corresponding with for more than a decade.

Several times, I've delivered translation jobs to clients, only to have my mails turn up in the clients' spam folders. Now I always send follow up mails if I haven't received an acknowledgement of receipt after 24 hours.

Mails with attachments, or ones that contain hyperlinks, seem to be especially targeted. It's not that my IP address has been blacklisted, because some - even most - of the messages get through.

So this looks like a gmail thing, specifically. One more reason not to use it.

Still annoying, though.

For anyone who does use gmail and doesn't already know this, you can set up filters to avoid it binning your correspondence by following the instructions here.

"Create a filter rule to keep desired email out of spam"


Adieu
 

Angie Garbarino  Identity Verified
Tag (2003 óta)
francia - olasz
+ ...
Same reply 1 month ago May 2

ph-b wrote:

the emails I receive from Prost automatically go into spam.


Same here.

Support sent me this on 27th April:

"We are having temporary technical difficulties with notifications. Our systems administrator is working to solve this issue.

Thanks for your patience.

What you can do for the time being is check if emails from ProZ.com are not being spam-filtered or contact your email provider to ensure that all messages sent from ProZ.com are being "white-listed" and that they are not having any temporary email delivery problems. In Gmail you can even create a filter so that all emails from @proz.com are not sent to spam.

If you have a secondary email account, could you switch it and put it as the primary email address here
[your profile] and check if you start receiving notifications?"

[Edited at 2021-05-01 15:49 GMT]


But emails from Proz.com always in the spam folder, perhaps gmail is the problem, not sure


LIZ LI
 

Samuel Murray  Identity Verified
Hollandia
Local time: 21:09
Tag (2006 óta)
angol - afrikaans
+ ...
@Enrico May 2

enrico paoletti wrote:
Since a few weeks, the e-mails I receive from ProZ.com automatically go into [the spam folder].


Well, then you need to change the settings in your e-mail program so that it doesn't sent it to the spam folder. Or, if you're using an online service such as Gmail, you need to set up a filter. If your mail provider marks these mails as spam and then delete them without sending them to you, you should ask your mail provider if they can fix it. Alternatively, you can register e.g. a Gmail address specifically for ProZ.com mails.


 

Eva Stoppa  Identity Verified
Németország
Local time: 21:09
ProZ.com-tag
angol - német
+ ...
You are lucky May 3

At least your Proz.com e-mails do arrive. I have been having this issue since end of March, but the e-mails didn't arrive at all. Contacted Support and got the same advice as mentioned above to Change my Primary to my secondary E-Mail address for a while, which I did and now, e-mails do get to me, although, at least at the beginning, they arrived belated.

I don't use a Gmail address for Proz.com and yes. I had thought of contacting my E-Mail Provider, but this is always time-consum
... See more
At least your Proz.com e-mails do arrive. I have been having this issue since end of March, but the e-mails didn't arrive at all. Contacted Support and got the same advice as mentioned above to Change my Primary to my secondary E-Mail address for a while, which I did and now, e-mails do get to me, although, at least at the beginning, they arrived belated.

I don't use a Gmail address for Proz.com and yes. I had thought of contacting my E-Mail Provider, but this is always time-consuming and far from easy in my case.

By the way. When I contacted Support, there was no mentioning of Proz having issues, but e-mails having been sent to me.
Collapse


 

Teresa Borges
Portugália
Local time: 20:09
Tag (2007 óta)
angol - portugál
+ ...
Problem solved! May 5

Teresa Borges wrote:

I suppose you mean Proz. I have exactly the same problem...


Since yesterday afternoon all emails coming from Proz.com have end up in the right box.


 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

E-mail from ProZ.com going into spam folder






CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use SDL Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »